A natural change approach creates buy-in for a new way of working.

In 2016, SA Power Networks reimagined the way they could work together using emerging technology. In the past, primary communication for field teams was via paper copy drawings –  not ideal when working with critical infrastructure during major weather conditions, often in hazardous areas across South Australia.

The result was a joint initiative between Network Planning, Field Services Engineering, construction groups and IT, to implement a central drawing management solution, called RedEye, across 400 substation assets and over 100,000 drawings.

“We could see the value of a technology solution, but we wanted end users to be a major part of the selection and development of the system, and in turn ‘want’ this positive change to be achieved”, says Emlyn Hughes, Quality & Business Improvement Engineer, SA Power Networks.

“This is why our approach was not to make decisions by a dedicated change team, but instead enable the Engineering and Field Services teams who were being impacted to test the options, be part of the decisions and the implementation.”

Letting the end users decide which drawing management solution would be best for the business and how it could be used and implemented to suit their needs created buy-in for end users.

“This type of engagement response by our workforce to achieve this result was fantastic and it is exciting to see how this is helping support our people and become even more effective in this ever-changing workplace,” says Emlyn Hughes.

The RedEye Drawing Management System project is a finalist in the ChangeConnect Awards 2017. The winner of the change management award will be announced on 9 November 2017 at the ChangeConnect Awards & End of Year Party. Tickets available at Eventbrite. #celebratechange

SA Power Networks operates a distribution network that stretches across South Australia, comprising thousands of kilometres of powerline and hundreds of substations. The key services include: delivering electricity from the high voltage network through poles and wires to your property or business; installing, maintaining and reading meters; providing an emergency response in the event of blackouts; and repairing street lighting.